Soft Paris products are guaranteed against manufacturing defects for a period of 24 months after the date of delivery. They would be subject to a refund or an exchange during this period. Any improper use is not the responsibility of the Soft Paris Advisor or Soft Paris.
The warranty does not cover defects caused by accidental damage, misuse or improper use of instructions and / or safety advisories. Remove batteries (rechargeable intimate toys), disassembly and / or deterioration of the product invalidates the warranty and may prevent repair. Soft Paris can not accept returns or exchanges of products that have undergone this kind of manipulation.
In case of malfunction or nonconformity of the delivered product, the Internet User must inform the Customer Services via the Contact page, which agrees to try to remedy the problem promptly. Soft Paris also guarantees, in accordance with the law, against any defects that affect the products delivered that might render it unfit for use, as well as against the harmful consequences it may produce. Any complaint about the contents of a package (wrong content) must be sent via the Contact page of Soft Paris no later than 15 days following shipment of the package. Any complaint about the contents of a package after this deadline will not be taken into account by Soft Paris.
For all other inquiries, please visit the Terms and Conditions.